To edit a receipt destination at the time of sale, ask your customer to tap the phone number or email address on the receipt screen and input their new information.Ĭustomer information entered into the receipt field is for receipt purposes only and is not available in your Online Square Dashboard. Have your customer contact Square Support for help.
If the email address entered for receipt delivery is no longer active or is incorrect, Square will need to unlink this information from your customer’s payment card. Your customer can also check for receipt information via Square’s Receipt search. You’ll receive a payment confirmation after every successful transaction, and you can view payment details from your online Square Dashboard. Square Merchants should not send customers’ receipts to themselves. Use the date selector tool to locate a specific payment. Locate and tap the payment > New Receipt.
From the Square Appįrom the navigation bar at the bottom of your screen, tap Transactions. You can resend a receipt to a different email address or phone number at any time from your online Square Dashboard or from the Square app. In these cases, you can always resend the receipt to a valid email address with your customer’s consent. There is no SIM card in the device sending the receipt. The Customer’s phone number is outside the UK. The customer has a restricted phone number. The customer’s phone network provider has blocked the text.
The customer doesn’t have a valid text message plan. If a customer doesn’t receive a text message receipt, one or more of the following may have occurred: Toggle on Skip Receipt either on or off depending on your preference.Īuthorise the payment by tapping, inserting or swiping your customer’s card or recording another form of tender on the payment screen.Īsk your customer to enter their phone number or email address on the receipt screen. The option to send digital receipts is automatically enabled in your Square Point of Sale app, but you can always turn them off or back on:įrom the Square app, visit More > Settings > Checkout > Signature and Receipt. With every successful payment, you can provide a digital receipt (by text message or email) or a printed receipt for your customers.Įach receipt will reflect an itemised breakdown of whole number and decimal quantities, discounts and applicable taxes. Enable Digital Receipts Send Digital Receipts Resend Digital Receipts Receipt Best Practices
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